| |
Home Support |
Business Support |
| Standard |
Member |
Standard |
Member |
Onsite
Support
|
$70.00p/h |
$60.00p/h |
$90.00p/h |
$80.00p/h |
|
| Phone Support |
$60.00p/h |
$50.00p/h |
$90.00p/h |
$80.00p/h |
Remote
Support |
$50.00p/h |
$40.00p/h |
$90.00p/h |
$80.00p/h |
PC Health
Check |
$85.00 |
$75.00 |
n/a |
n/a |
Emergency
Callout |
$30.00 |
$30.00 |
$99.00 |
$99.00 |
| Callout Charge |
$0 - $55 |
$0 - $50 |
$0 - $90 |
$0 - $80 |
|
Remote
Support |
A TechMedic engineer connects remotely to your computer to carry out the required work.
( broadband connection required ) |
| Phone Support |
Ring 1300 737 452 to set up a Phone Support Account. |
Emergency
Callout |
Refers to the surcharge applied when a response within 2 hours is requested. |
Call Out
Charge |
Refers to the surcharge applied to callouts. Customers should ring to confirm the callout
charge applicable to their area. |
Onsite Support: 1hr minimum then per 30 mins or part thereof.
Phone Support: 15 mins minimum then per 15 mins or part thereof.
Remote Support: 30 mins minimum then per 15 mins or part thereof.
|
